Refund and Cancelation Policy

Full payment will be required to guarentee your sled, horse or dune buggy and reserve that time slot.  The total amount of the experience will be charged in full for clients who are a "no-show" or fail to cancel their reservation within a 48-hour time period.  If you are booking your experience within 48 hours of the actual reservation, there is no cancelation and you will be charged the full amount of the experience.  We will be happy to give you a refund with proper 48-hour notice of a cancelation.  A $40 administration fee per transaction applies to all refunds processed.  We operate in the winter reuardless of how cold the temperature is.  In the spring, summer and fall we operate reguardless of weather unless there is lighning.  It is your responsibility to watch the weather and dress accordingly or cancel an adventure within the 48 hour time period.  

Late Arrival Policy

As courtesy to our other guests and staff, reservations will automatically be cancelled 15 minutes after your scheduled start time and charged according to the cancellation policy.  We regret that late arrivals will not receive an extention of their reservation time.  In special cases, and when our schedule will allow, we may be able to accomodate a partial ride.  This will be at our discression and only with proper, advanced notification of your late arrival.